Field service and maintenance
Workforce management for engineers on the road
Field service lives or dies on the second visit. Emplitrack holds your clients, services and visits in one place, shows where engineers actually are, and records what was completed.
- Assign on facts, who is near and who is free, not who answers the phone.
- A closed job is a recorded job, with arrival and time on site.
- Travel becomes a number, so routes stop being planned on hope.
A day without one record
Ninety minutes for a job that does not close
- The part is wrong, the job does not close, and the next visit is booked a week later
- An engineer twenty minutes away had an hour free and nobody knew
- Expenses and out-duty get written up on Friday evening
- The site that always needs two trips is invisible until the margin is gone
With Emplitrack in place
The same day, on one record.
Live location and route history show who is near and who is free
The visit board shows what is booked, running and done, to everyone
Visits are marked as they happen, with arrival and time on site
Expenses and out-duty are submitted from the phone, not written up later
Two numbers decide profitability
Jobs per engineer per day, and the share of jobs closed on the first visit. Both improve for the same reason: assignment, travel and completion sit in one record.
- Which jobs go wrong, which sites always need two trips, which engineers carry too much
- Work orders, contracts, dispatch and proof of service on the same record
- Work booked in your CRM, executed here, completion returned through two-way integration
Other sectors we work with
Work planned in one place, done in another
FAQ
Common questions
Can engineers see their jobs for the day?
Can we capture a customer signature?
Do you optimize routes?
Will it work with our CRM?
Fewer second visits.
Walk us through a typical day for your engineers and we will show you where the record closes the gaps.
- One record for office, shift and field employees
- Plan compared with proof, every working day
- A straight answer on fit, including when we are the wrong product